Winnipeg Customers Experiencing Incoming Call Failures
Incident Report for MeloTel Network Operations (NOC)
Resolved
Our ULC has reported the issue with routing has been resolved.
Posted May 26, 2017 - 16:46 EDT
Monitoring
We have received reports that calls are now flowing to Manitoba customers. We are still waiting on an official update from ULC.
Posted May 26, 2017 - 16:45 EDT
Identified
Presently, we have confirmed with our ULC that they are facing a capacity issue. We are currently pushing with their management team to resolve their capacity issues ASAP. No ETA is provided at the moment. We appreciate your patience in the matter and apologize for the inconvenience.
Posted May 26, 2017 - 16:25 EDT
Investigating
We are investigating reports of calls to some our Manitoba customers with 204 area codes failing when receiving calls. A ticket has been opened with our ULC and we anticipate an update shortly.
Posted May 26, 2017 - 16:24 EDT