The issue affecting outgoing call routing has been fully resolved and service has been restored. Following corrective actions, outbound calls are completing normally. We will continue to closely monitor the platform to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate everyone’s patience while we worked through this issue.
Posted Jan 05, 2026 - 18:58 EST
Monitoring
The outgoing call routing has been restored and calls are now completing. We are continuing out investigating.
Posted Jan 05, 2026 - 18:53 EST
Update
We are continuing to investigate the outgoing calling problem. This issue has been elevated to Major outgoing calling outage. We hope to provide answers very shortly.
Posted Jan 05, 2026 - 18:51 EST
Investigating
We are currently investigating a problem with some of our primary route partners responding with failed calls. We are investigating this and working to a resolution asap.
Posted Jan 05, 2026 - 18:37 EST
This incident affected: VoIP Services (Outgoing Calls).