The one way audio issue was caused by our last update to Asterisk. We have since reverted the change and services have returned to normal.
Posted Dec 06, 2016 - 10:54 EST
Update
It appears that calling has resumed to normal. We ask our customers to continue to report any problems identified with calls since 10:42am.
Posted Dec 06, 2016 - 10:42 EST
Update
This event has been updating to be also affecting random incoming calls.
Posted Dec 06, 2016 - 10:11 EST
Update
We are currently restarting a service that will drop all calls. We apologize for any inconvenience while we continue to investigate.
Posted Dec 06, 2016 - 10:08 EST
Update
The issue appears to be affecting approximately 10% of calls. We are working very hard to identify and resolve the problem with calling. You will be updated.
Posted Dec 06, 2016 - 10:07 EST
Update
The symptoms appear to happen randomly where a call will be silent when dialing out. We suggest if this happens to try the call again. We are continuing to investigate.
Posted Dec 06, 2016 - 09:56 EST
Update
We presently have our switch vendor investigating the problems with calls completing as it appears to be isolated to our infrastructure and not a carrier related issue.
Posted Dec 06, 2016 - 09:41 EST
Update
Another service has been restarted. We ask customers to monitor the results since 9:35am and report to us of any trouble.
Posted Dec 06, 2016 - 09:36 EST
Update
We are currently restarting a service that will drop all calls. We apologize for any inconvenience while we continue to investigate.
Posted Dec 06, 2016 - 09:31 EST
Investigating
We are presently investigating reports of some calls not connecting.