Presently the problem with Polycom Soundpoint IP 3 series devices are unable to HOLD or Transfer a call while using TLS security.
We have applied fixes to all affected extensions as a temporary solution until our switch vendor is able to help us come to a resolution, so we can continue with TLS registration on Polycom IP3 series phones.
In the meantime, all devices work, however some users registering with TLS will not be able to hold or transfer a call. If your device is unable to hold or transfer calls, please first try restarting your device. If you are still unable to make calls, please email firstname.lastname@example.org
for assistance. The solution is very easy.
We're working thru active registrations now and we determined this affects a very small number of customers, most of who are already aware of the issue and the fix is in progress now.
The next update to this ticket will come Sunday morning.
If you are still unable to make calls, please email email@example.com