MeloTel Network Operations (NOC) Status

All Systems Operational

About This Site

This is the MeloTel Networks Operations Status page. This page can be used to identify current state of affairs related to all MeloTel services. Please subscribe to be informed.

MeloTel Core Systems Operational

MeloTel Customer Portal Operational

Live Web Chat Support Operational

Duo Security Services Operational

Slack Guest Channels Operational

VoIP Services Operational

VoIP Web Panel Operational

Click2Call Operational

Canadian DIDs Operational

USA DIDs Operational

Toll Free DIDs Operational

Outgoing Calls Operational

International Calling Operational

Faxing Services Operational

AWS EC2 (West) Operational

AWS EC2 (West 2) Operational

AWS EC2 (East) Operational

AWS EC2 Canada (Central) Operational

Web & Email Hosting Services Operational

Shared Hosting Services Operational

Email Webmail GUI Operational

Sending Email Services Operational

Receiving Email Services Operational

Spam Portal Protection Operational

SIClytics Operational

SIClytics Web GUI Operational

Monitor Whisper Panel Operational

DID Ordering Operational

e911 Provisioning Service Operational

SMS Marketing Operational

Twilio MMS Services Operational

Twilio Shortcode Services Operational

Twilio SMS Services Operational

DaFeeder Lead Preview Dialing System Operational

DaFeeder Web GUI & Dialer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2017

No incidents reported today.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

MeloSIP not Compatible With Firefox 50x

Resolved - MeloSIP now supports Firefox 56x
Aug 18, 12:45 EDT

Identified - We have learned that new rules rolled our by Mozilla Firefox requires us to implement a structural update to MeloSIP for new installations. We are working on this and will update uses when a new release is available.

MeloSIP still works with Firefox Versions Works with Firefox 26.0 - 45.0
Aug 18, 12:34 EDT

Aug 17, 2017

VoIP Service interruption

Resolved - We can confirm that services have been fully operation since 18:18 EDT. This ticket is resolved.
Aug 17, 19:46 EDT

Update - Service is restored. However are continuing to monitor.
Aug 17, 18:18 EDT

Investigating - We are investigating a significant attack against our network, inbound and outbound calling is currently being affected. We apologize for the inconvenience, please know that we working diligently to resolve the issue as fast as possible. We thank you for your patience as we apply mitigating measures.
Aug 17, 18:10 EDT

VoIP Service Inturruption

Resolved - Services were already restored. However we have just received the "all clear" from our security team. This ticket is now closed.
Aug 17, 03:36 EDT

Monitoring - We are still continuing to monitor this situation, although unless any important updates are available will will stop submitting updates.
Aug 17, 01:57 EDT

Update - Services are restored. We are continuing to monitor our voip infrastructure very closely and will update when we have more information.
Aug 17, 01:12 EDT

Identified - We have identified the source of the DDOS attack and are slowing bringing up services again. You will be updated.
Aug 17, 00:25 EDT

Update - We currently have all hands on deck working on this problem. We have implemented security protocols to prevent outside access to our infrastructure. We are currently reviewing logs to identify the scope of the attack.
Aug 16, 23:36 EDT

Update - We are investigating a significant DDOS attack against or network which has resulted in us taking preventative measures to protect our infrastructure while we determine the scope of this attack. During this time, we have suspended all outside traffic to our network. We apologize for the inconvenience and will provide updates as they become available.
Aug 16, 23:00 EDT

Investigating - We are currently investigating a service interruption.
Aug 16, 22:45 EDT

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.