All Systems Operational

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This is the MeloTel Networks Operations Status page. This page can be used to identify current state of affairs related to all MeloTel services. Please subscribe to be informed.

Click2Call Operational
Canadian DIDs Operational
USA DIDs Operational
Toll Free DIDs Operational
MeloTel Customer Portal Operational
DaFeeder Dialer Operational
Sending Email Services Operational
Receiving Email Services Operational
Webmail Operational
Faxing Services Operational
SIClytics Operational
Outgoing Calls Operational
Shoutcast Service Operational
SMS Marketing Operational
VoIP Customer Portal Operational
Shared Hosting Services Operational
Cloud RDS Instances Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 25, 2016

No incidents reported today.

Aug 24, 2016

No incidents reported.

Aug 23, 2016
Resolved - We can safely say the problem we faced earlier with call quality problems and dropped calls have been resolved by our carrier. We are now closing this ticket.
Aug 23, 14:04 EDT
Monitoring - We have received word from our primary channel partner they have resolved their problems officially as of 1PM EST. We have reverted our channel routes thru them and continue to monitor closely. In the event you continue to experience please contact support at 611 or support@melotel.com
Aug 23, 13:39 EDT
Identified - Just to keep our customers informed. We are presently failing over to our secondary channel provider. So calls should be restored at this time. We will continue to update this ticket with more information as it becomes available. If you continue to experience problems from this point, please call 611 or email support@melotel.com with specific examples. Al tho not expected.
Aug 23, 12:52 EDT
Update - We have identified a problem with our underlining carrier and a ticket is already open with them. We are currently failing over most routes to secondary channel provider. We will update this ticket shortly.
Aug 23, 12:42 EDT
Update - We are still investigating to find the cause of the reported call trouble. We are working on on this and will have an update shortly.
Aug 23, 12:36 EDT
Investigating - We have received reports (not yet confirmed) of call quality issues and possible dropped calls. We are investigating presently.
Aug 23, 11:54 EDT
Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016
Completed - The scheduled maintenance has been completed.
Aug 14, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 00:00 EDT
Scheduled - MeloTel is migrating our web and email hosting infrastructure to a new cloud.

Note: This does not affect any telephone, customer CRMs or MeloTel software. This maintenance is specific to Website and Email Hosting ONLY.

Some private IP customer will be required to update their Domain DNS to accurately and timely to ensure no interruption of services.

Our Current Primary IP is 38.110.124.15
ns1.melotel.com
ns2.melotel.com
ns3.melotel.com
ns4.melotel.com

The new IP will be 2.52.206.70.143
ns1.melotel.net
ns2.melotel.net
ns3.melotel.net
ns4.melotel.net

If you have a static IP, our customer support will be contacting you to coordinate your migration within a reasonable time frame.

If you are a domain managed customer of MeloTel, we will be performing your migration and DNS update for you.

If you have questions about this, please contact support@melotel.com or call 1-888-635-6835

Thank-you,

The MeloTel Team
Aug 5, 15:34 EDT
Aug 13, 2016

No incidents reported.

Aug 12, 2016

No incidents reported.

Aug 11, 2016

No incidents reported.