Update - We have not received any updates from Rogers at this time. We are awaiting updates and checking for an update frequently.
Jun 22, 17:06 EDT

Update - We have an update that this issue is also present on Fido. Which is owned by Rogers.
Jun 22, 14:18 EDT

Identified - We are investigating reports of users experiencing "no audio" when using the cloud soft-phone app on Rogers Network. This problem does not appear present on Bell, Primus, VideoTron or any other providers.

We have reason to believe that Rogers has started filtering specific ports required or SIP Media streaming which is preventing the Audio to be played while on a call.

The issue is only present for users on Rogers Network.

We have opened a master support ticket with Rogers to investigate.

Rogers Master Ticket ID: I1193337471

The work around for affected users is not to use the app on Rogers network.

Any users who wish to have their calls routed to their cell phone number instead of the app are asked to contact support at 1-888-635-6835 option 3.

We recognize this is a major inconvenience for our customers who also use Rogers for their cellphone or ISP. We regret to inform you that the time to resolution sits solely on Rogers at this time. We are working hard to pressure Rogers for immediate action, however, their SLA is 48 hours.

Updates will follow as they become available.
Jun 22, 13:41 EDT