All Systems Operational

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This is the MeloTel Networks Operations Status page. This page can be used to identify current state of affairs related to all MeloTel services. Please subscribe to be informed.

MeloTel Core Systems Operational
MeloTel Customer Portal Operational
Live Web Chat Support Operational
Duo Security Services Operational
Slack Guest Channels Operational
VoIP Services Operational
VoIP Web Panel Operational
Click2Call Operational
Canadian DIDs Operational
USA DIDs Operational
Toll Free DIDs Operational
Outgoing Calls Operational
International Calling Operational
Faxing Services Operational
AWS EC2 (West) Operational
AWS EC2 (West 2) Operational
AWS EC2 (East) Operational
AWS EC2 Canada (Central) Operational
Web & Email Hosting Services Operational
Shared Hosting Services Operational
Email Webmail GUI Operational
Sending Email Services Operational
Receiving Email Services Operational
Spam Portal Protection Operational
SIClytics Operational
SIClytics Web GUI Operational
Monitor Whisper Panel Operational
DID Ordering Operational
e911 Provisioning Service Operational
SMS Marketing Operational
Twilio MMS Services Operational
Twilio Shortcode Services Operational
Twilio SMS Services Operational
DaFeeder Lead Preview Dialing System Operational
DaFeeder Web GUI & Dialer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2017

No incidents reported today.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017
Resolved - MeloSIP now supports Firefox 56x
Aug 18, 12:45 EDT
Identified - We have learned that new rules rolled our by Mozilla Firefox requires us to implement a structural update to MeloSIP for new installations. We are working on this and will update uses when a new release is available.

MeloSIP still works with Firefox Versions Works with Firefox 26.0 - 45.0
Aug 18, 12:34 EDT
Aug 17, 2017
Resolved - We can confirm that services have been fully operation since 18:18 EDT. This ticket is resolved.
Aug 17, 19:46 EDT
Update - Service is restored. However are continuing to monitor.
Aug 17, 18:18 EDT
Investigating - We are investigating a significant attack against our network, inbound and outbound calling is currently being affected. We apologize for the inconvenience, please know that we working diligently to resolve the issue as fast as possible. We thank you for your patience as we apply mitigating measures.
Aug 17, 18:10 EDT
Resolved - Services were already restored. However we have just received the "all clear" from our security team. This ticket is now closed.
Aug 17, 03:36 EDT
Monitoring - We are still continuing to monitor this situation, although unless any important updates are available will will stop submitting updates.
Aug 17, 01:57 EDT
Update - Services are restored. We are continuing to monitor our voip infrastructure very closely and will update when we have more information.
Aug 17, 01:12 EDT
Identified - We have identified the source of the DDOS attack and are slowing bringing up services again. You will be updated.
Aug 17, 00:25 EDT
Update - We currently have all hands on deck working on this problem. We have implemented security protocols to prevent outside access to our infrastructure. We are currently reviewing logs to identify the scope of the attack.
Aug 16, 23:36 EDT
Update - We are investigating a significant DDOS attack against or network which has resulted in us taking preventative measures to protect our infrastructure while we determine the scope of this attack. During this time, we have suspended all outside traffic to our network. We apologize for the inconvenience and will provide updates as they become available.
Aug 16, 23:00 EDT
Investigating - We are currently investigating a service interruption.
Aug 16, 22:45 EDT
Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.