All Systems Operational

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This is the MeloTel Networks Operations Status page. This page can be used to identify current state of affairs related to all MeloTel services. Please subscribe to be informed.

Click2Call Operational
Canadian DIDs Operational
USA DIDs Operational
Toll Free DIDs Operational
MeloTel Customer Portal Operational
DaFeeder Dialer Operational
Sending Email Services Operational
Receiving Email Services Operational
Webmail Operational
Faxing Services Operational
SIClytics Operational
Outgoing Calls Operational
Shoutcast Service Operational
SMS Marketing Operational
VoIP Customer Portal Operational
Shared Hosting Services Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-west-2 Operational
International Calling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2017

No incidents reported today.

Mar 28, 2017
Resolved - The SIClytics issue has been rectified to the point where it is accessible for users. However an underlying bug has been discovered with our Notification centre which was affecting the rest of the services. We are working on a bug resolution in an upcoming maintenance that will be scheduled soon. Users should not be impacted except for notifications in SIClytics in the meantime.
Mar 28, 13:40 EDT
Investigating - We are investigating ongoing SIClytics Reporting Latency
Mar 28, 12:24 EDT
Resolved - This incident has been identified and resolved.
Mar 28, 11:07 EDT
Investigating - We are investigating very slow response times in SIClytics.com Reporting.
Mar 28, 11:00 EDT
Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017
Postmortem - Read details
Mar 24, 09:48 EDT
Resolved - We would like to apologize for the issues caused on our network earlier today between 3:02-3:30pm. We appreciate your calls to inform us of the problems and we appreciate your help with sending in specifics to help us solve the problem. We acknowledge and apologize that this was a network issue causing problems across multiple companies. As our team works hard to solve the problems preventing them from escalating we appreciate your support by monitoring http://status.melotel.com for any updates as they are provided about any problems on our network.

This ticket is now closed.

If you experience any further issues, please email support@melotel.com or call 1-888-635-6835.
Mar 23, 16:53 EDT
Monitoring - We have had no reports still of any issues with calling since our restart of services. We are continuing to investigate. Please send dropped call examples to support@melotel.com including the phone number and your extension.
Mar 23, 15:41 EDT
Update - We have no new reports of dropped calls at this time. We are continuing to investigate. Please send dropped call examples to support@melotel.com including the phone number and your extension.
Mar 23, 15:30 EDT
Update - We are now closely monitoring the problem with calls dropping. Please send dropped call examples to support@melotel.com including the phone number and your extension.
Mar 23, 15:23 EDT
Update - We are restarting services in attempt to restore system from dropped calls.
Mar 23, 15:18 EDT
Update - We are still attempting to identify the source of the call drop using examples provided. Please send dropped call examples to support@melotel.com including the phone number and your extension.
Mar 23, 15:13 EDT
Investigating - We have reports of dropped calls. We are investigating.
Mar 23, 15:02 EDT
Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Postmortem - Read details
Mar 16, 12:30 EDT
Resolved - This incident has been resolved.
Mar 16, 12:24 EDT
Update - We have confirmed that all services are now operating optimally. As this event almost exceeded 2 hours, a postmortem for this event will follow. We are still continuing to monitor in the meantime.
Mar 16, 11:54 EDT
Monitoring - Calling is restored. We are continuing to monitor the situation but service should be restored at this time.
Mar 16, 11:48 EDT
Update - We're not out of the wood yet, but close. optimizing (29%). We needed to restart services again. You will be updated.
Mar 16, 11:45 EDT
Update - Calls are now completing. Although services are still starting.
Mar 16, 11:42 EDT
Update - optimizing (20%) done. You will be updated.
Mar 16, 11:39 EDT
Update - optimizing (10%) done. You will be updated.
Mar 16, 11:36 EDT
Update - We are currently working with Amazon for a plan to resolution. We will update shortly.
Mar 16, 11:18 EDT
Update - We are currently working with Amazon AWS Engineers to help with this issue. We sincerely apologize for the inconvenience. Updates will follow.
Mar 16, 11:08 EDT
Update - We have restarted voipnow services, some calls may go through, perhaps with bad audio. We will update you shortly.
Mar 16, 10:59 EDT
Update - SIP devices have lost registration again. We will keep you updated.
Mar 16, 10:49 EDT
Update - SIP registrations are coming back online. Calls are completing. We are investigating.
Mar 16, 10:44 EDT
Update - All SIP extensions have unregistered. We are continuing to investigate.
Mar 16, 10:44 EDT
Investigating - We are working on this issue as restarting some services has caused a notice "extension disabled" when placing a call. We will update shortly.
Mar 16, 10:42 EDT
Identified - We have identified the problem causing the slow dials and click2call delays. We are working resolve the problem.
Mar 16, 10:21 EDT
Investigating - We have reports of some users experiencing Post Dial Delay, especially when using Click2Call. We are investigating now.
Mar 16, 10:04 EDT
Mar 15, 2017

No incidents reported.