All Systems Operational

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This is the MeloTel Networks Operations Status page. This page identify s the current state of affairs related to all MeloTel services. Please subscribe to be informed.

MeloTel Core Systems Operational
MeloTel Customer Portal Operational
Live Web Chat Support Operational
Slack Guest Channels Operational
MeloTel WIKI Documentation Operational
VoIP Services Operational
VoIP Web Panel Operational
Canadian DIDs Operational
USA DIDs Operational
Toll Free DIDs Operational
Outgoing Calls Operational
International Calling Operational
Faxing Services Operational
Cloud Softphone SIP App Operational
SIP Registration Operational
Web & Email Hosting Services Operational
Shared Hosting Services Operational
Email Webmail GUI Operational
Sending Email Services Operational
Receiving Email Services Operational
Spam Portal Protection Operational
SIClytics Operational
SIClytics Web GUI Operational
Monitor Whisper Panel Operational
DID Ordering Operational
e911 Provisioning Service Operational
SMS Marketing Operational
DaFeeder Lead Preview Dialing System Operational
90 days ago
99.99 % uptime
Today
DaFeeder Web GUI & Dialer Operational
90 days ago
99.99 % uptime
Today
Click2Call Operational
MeloText SMS/MMS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 1, 2020

No incidents reported today.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - Our underlying carrier did not find any CDR details from the Calling party in our side. The calls are not hitting their gateway.

They are in the process of opening a ticket with the primary upstream carrier but for faster resolution please advise the calling party number to open a ticket with his Service provider.

We would like to note as well that while our capacity levels are not full, many ILEC land and wireless networks are saturated due to the current situation with COVID-19.
Mar 23, 16:04 EDT
Update - Unfortunately we are not getting very clear answers regarding the issues with incoming calls to our toll free numbers. However, we have noticed that the majority of calls are now coming thru. Although there does appear to b a delay on the call connecting. Updates will follow as they become available.
Mar 23, 14:37 EDT
Update - We are still investigating the issue... However Bell, Rogers and Telus all acknowledged their networks are experiencing higher-than-normal traffic. And the telecommunications giants pledge their infrastructure can handle the sudden surge.

Telus said in an email that it has an "unprecedented volume of mass-calling events." such as conference bridges etc.

In some firms, employees shared anecdotes of teleconferences breaking down entirely under the strain of added usage.

Telecom providers said they were working together to ensure connection between networks would be more resilient.

The three main service providers said they're all increasing their ability to deal with the traffic as usage grows.

I am hoping to followup with any any positive news as it becomes available.
Mar 23, 12:33 EDT
Investigating - We are currently investigating problems with Toll-Free DID routing issues. Many customers have reported they are intermittently unable to get calls into their Toll-Free DIDs. This issue is not related to any deficiency on MeloTel service. We have opened a ticket with the underlying carrier, however we believe this may be related to capacity issues due to many home workers across the country at this time. We will followup with any details we get during as soon as they become available. The issue appears related to Toll Free DIDs only at this time.
Mar 23, 12:21 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.