All Systems Operational

About This Site

This is the MeloTel Networks Operations Status page. This page identify s the current state of affairs related to all MeloTel services. Please subscribe to be informed.

MeloTel Core Systems Operational
MeloTel Customer Portal Operational
Live Web Chat Support Operational
Slack Guest Channels Operational
MeloTel WIKI Documentation Operational
VoIP Services Operational
VoIP Web Panel Operational
Canadian DIDs Operational
USA DIDs Operational
Toll Free DIDs Operational
Outgoing Calls Operational
International Calling Operational
Faxing Services Operational
Cloud Softphone SIP App Operational
SIP Registration Operational
Voip API ? Operational
Web & Email Hosting Services Operational
Shared Hosting Services Operational
Email Webmail GUI Operational
Sending Email Services Operational
Receiving Email Services Operational
Spam Portal Protection Operational
SIClytics Operational
SIClytics Web GUI Operational
Monitor Whisper Panel Operational
DID Ordering Operational
e911 Provisioning Service Operational
SMS Marketing Operational
DaFeeder Lead Preview Dialing System Operational
90 days ago
100.0 % uptime
Today
DaFeeder Web GUI & Dialer Operational
90 days ago
100.0 % uptime
Today
Click2Call Operational
MeloText SMS/MMS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020
Resolved - We are very happy to report after diagnostics and evaluation of device registrations, we are back in full service. An RFO will follow. Please subscribe to this issue to be updated with the RFO.
May 31, 13:16 EDT
Monitoring - We have identified the issue and restored services. We are still monitoring before giving the all clear. Updates will follow.
May 31, 13:05 EDT
Update - We have identified the root of the problem. It is related to a certificate trust issue. Comodo is not a trusted root CA in Polycom phones as of May 30, 2020. The current runs out on the 30/05/2020. We are working issuing a supported certificate which we believe should restore registration. Updates to follow.
May 31, 12:56 EDT
Update - We have narrowed down the issue to an SSL related problem. We are continuing to work on this.
May 31, 12:27 EDT
Identified - Our switch vendor is presently investigating the issue. It appears to be related to a media registration encryption issue. Updates will follow.
May 31, 10:59 EDT
Update - We have not yet identified the cause of some devices failing to register. We have engaged our engineers and also our switch vendor to investigate. I hope to have updates shortly.
May 31, 10:07 EDT
Update - We are restarting some services which will bring all services down temporarily.
May 31, 09:52 EDT
Investigating - We are investigating reports of some devices failing to register to make calls. We are working on this and will provide updates shortly.
May 31, 09:46 EDT
May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.