Update - We have not received any updates from Rogers at this time. We are awaiting updates and checking for an update frequently.
Jun 22, 17:06 EDT
Update - We have an update that this issue is also present on Fido. Which is owned by Rogers.
Jun 22, 14:18 EDT
Identified - We are investigating reports of users experiencing "no audio" when using the cloud soft-phone app on Rogers Network. This problem does not appear present on Bell, Primus, VideoTron or any other providers.

We have reason to believe that Rogers has started filtering specific ports required or SIP Media streaming which is preventing the Audio to be played while on a call.

The issue is only present for users on Rogers Network.

We have opened a master support ticket with Rogers to investigate.

Rogers Master Ticket ID: I1193337471

The work around for affected users is not to use the app on Rogers network.

Any users who wish to have their calls routed to their cell phone number instead of the app are asked to contact support at 1-888-635-6835 option 3.

We recognize this is a major inconvenience for our customers who also use Rogers for their cellphone or ISP. We regret to inform you that the time to resolution sits solely on Rogers at this time. We are working hard to pressure Rogers for immediate action, however, their SLA is 48 hours.

Updates will follow as they become available.
Jun 22, 13:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 10:03 EDT
Identified - DaFeeder is stable again.
Jun 19, 10:02 EDT
Investigating - We're investigating an issue with dafeeder presenting error 502 bad gateway.
Jun 19, 09:59 EDT
Update - Services are restored and we are monitoring closely.
Jun 12, 10:15 EDT
Update - DaFeeder Service has been upgraded. Services are restarting.
Jun 12, 10:12 EDT
Monitoring - We have reports that dialling has normalized. We are closely monitoring.
Jun 11, 15:23 EDT
Investigating - We are currently investigating issues with the dafeeder causing users to have very slow dialling and sometimes unable to connect.
Jun 11, 15:07 EDT

About This Site

This is the MeloTel Networks Operations Status page. This page identify s the current state of affairs related to all MeloTel services. Please subscribe to be informed.

MeloTel Core Systems Operational
MeloTel Customer Portal   Operational
Live Web Chat Support   Operational
Slack Guest Channels   Operational
VoIP Services Operational
VoIP Web Panel   Operational
Canadian DIDs   Operational
USA DIDs   Operational
Toll Free DIDs   Operational
Outgoing Calls   Operational
International Calling   Operational
Faxing Services   Operational
AWS EC2 (West)   Operational
AWS EC2 (West 2)   Operational
Cloud Softphone SIP App   Operational
AWS EC2 (East)   Operational
AWS EC2 Canada (Central)   Operational
SIP Registration   Operational
Web & Email Hosting Services Operational
Shared Hosting Services   Operational
Email Webmail GUI   Operational
Sending Email Services   Operational
Receiving Email Services   Operational
Spam Portal Protection   Operational
SIClytics Operational
SIClytics Web GUI   Operational
Monitor Whisper Panel   Operational
DID Ordering   Operational
e911 Provisioning Service   Operational
SMS Marketing   Operational
DaFeeder Lead Preview Dialing System Operational
90 days ago
99.99 % uptime
Today
DaFeeder Web GUI & Dialer   Operational
90 days ago
99.99 % uptime
Today
Click2Call   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.