MeloTel Network Operations (NOC) Status

All Systems Operational

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This is the MELO Networks Operations Status page. This page identify s the current state of affairs related to all MELO services. Please subscribe to be informed.

MeloTel Core Systems Operational

MeloTel Customer Portal Operational

Live Web Chat Support Operational

Slack Guest Channels Operational

MeloTel WIKI Documentation Operational

VoIP Services Operational

VoIP Web Panel Operational

Canadian DIDs Operational

USA DIDs Operational

Toll Free DIDs Operational

Outgoing Calls Operational

International Calling Operational

Faxing Services Operational

Cloud Softphone SIP App Operational

SIP Registration Operational

Voip API Operational

Web & Email Hosting Services Operational

Shared Hosting Services Operational

Email Webmail GUI Operational

Sending Email Services Operational

Receiving Email Services Operational

Spam Portal Protection Operational

SIClytics Operational

SIClytics Web GUI Operational

Monitor Whisper Panel Operational

DID Ordering Operational

e911 Provisioning Service Operational

SMS Marketing Operational

DaFeeder Lead Preview Dialing System Operational

DaFeeder Web GUI & Dialer Operational

Click2Call Operational

MeloText SMS/MMS Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2025

No incidents reported today.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

Trouble with SMS messaging in Cloud Soft-phone

Resolved - SMS services through CloudSoftphone have been restored. If you continue to experience any further issues, please contact technical support directly.
Jan 17, 13:30 EST

Monitoring - We have identified that the recent issue with sending or receiving SMS messages was caused by a maintenance update. Corrections have been made to the deployment, and SMS functionality is now being restored for most users.

If you are still experiencing difficulties with sending or receiving SMS messages, please contact our customer support team at 416-479-0993. They can assist you in resetting your cloud softphone by providing a new registration code.

We appreciate your patience and will provide further updates shortly.
Jan 17, 12:37 EST

Investigating - We are aware of an issue with incoming and outgoing messaging or originating from the cloud Softphone mobile app. We are currently working on a resolution to this and hope to provide an update soon.
Jan 17, 11:53 EST

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

SMS messages failing with CloudSoftphone (502 Bad gateway)

Resolved - CloudSoftphone SMS service has been restored.
Jan 7, 05:13 EST

Identified - We apologize for the continued service disruption in SMS services using our cloud Softphone application. We have identified the issue to our core underlying switch provider for SMS. They have informed us they are restoring services and anticipate a full resolution by 9 AM Eastern standard time Tuesday morning. We apologize for the inconvenience and look forward to providing you a positive update in the morning.
Jan 6, 20:36 EST

Investigating - We are currently investigating a problem with Sending/Receiving SMS messages using the cloud softphone application. Users are receiving an error 502 response. We will update as soon as possible.
Jan 6, 16:15 EST