Mar 16, 12:30 EDT
This incident has been resolved.
Mar 16, 12:24 EDT
We have confirmed that all services are now operating optimally. As this event almost exceeded 2 hours, a postmortem for this event will follow. We are still continuing to monitor in the meantime.
Mar 16, 11:54 EDT
Calling is restored. We are continuing to monitor the situation but service should be restored at this time.
Mar 16, 11:48 EDT
We're not out of the wood yet, but close. optimizing (29%). We needed to restart services again. You will be updated.
Mar 16, 11:45 EDT
Calls are now completing. Although services are still starting.
Mar 16, 11:42 EDT
optimizing (20%) done. You will be updated.
Mar 16, 11:39 EDT
optimizing (10%) done. You will be updated.
Mar 16, 11:36 EDT
We are currently working with Amazon for a plan to resolution. We will update shortly.
Mar 16, 11:18 EDT
We are currently working with Amazon AWS Engineers to help with this issue. We sincerely apologize for the inconvenience. Updates will follow.
Mar 16, 11:08 EDT
We have restarted voipnow services, some calls may go through, perhaps with bad audio. We will update you shortly.
Mar 16, 10:59 EDT
SIP devices have lost registration again. We will keep you updated.
Mar 16, 10:49 EDT
SIP registrations are coming back online. Calls are completing. We are investigating.
Mar 16, 10:44 EDT
All SIP extensions have unregistered. We are continuing to investigate.
Mar 16, 10:44 EDT
We are working on this issue as restarting some services has caused a notice "extension disabled" when placing a call. We will update shortly.
Mar 16, 10:42 EDT
We have identified the problem causing the slow dials and click2call delays. We are working resolve the problem.
Mar 16, 10:21 EDT
We have reports of some users experiencing Post Dial Delay, especially when using Click2Call. We are investigating now.
Mar 16, 10:04 EDT