All Systems Operational

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This is the MeloTel Networks Operations Status page. This page can be used to identify current state of affairs related to all MeloTel services. Please subscribe to be informed.

Click2Call Operational
Canadian DIDs Operational
USA DIDs Operational
Toll Free DIDs Operational
MeloTel Customer Portal Operational
DaFeeder Dialer Operational
Sending Email Services Operational
Receiving Email Services Operational
Webmail Operational
Faxing Services Operational
SIClytics Operational
Outgoing Calls Operational
Shoutcast Service Operational
SMS Marketing Operational
VoIP Customer Portal Operational
Shared Hosting Services Operational
Cloud RDS Instances Operational
AWS ec2-us-west-1 Operational
AWS ec2-us-west-2 Operational
International Calling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2016

No incidents reported today.

Dec 9, 2016

No incidents reported.

Dec 8, 2016

No incidents reported.

Dec 7, 2016

No incidents reported.

Dec 6, 2016
Resolved - Click2Call service has been restored.
Dec 6, 16:26 EST
Identified - We are investigating an issue with Click2Call not working. The issue is identified and we will have it resolved very shortly. This issue also causes certificate warning on https://sip.melotel.com
Dec 6, 16:23 EST
Resolved - The one way audio issue was caused by our last update to Asterisk. We have since reverted the change and services have returned to normal.
Dec 6, 10:54 EST
Update - It appears that calling has resumed to normal. We ask our customers to continue to report any problems identified with calls since 10:42am.
Dec 6, 10:42 EST
Update - This event has been updating to be also affecting random incoming calls.
Dec 6, 10:11 EST
Update - We are currently restarting a service that will drop all calls. We apologize for any inconvenience while we continue to investigate.
Dec 6, 10:08 EST
Update - The issue appears to be affecting approximately 10% of calls. We are working very hard to identify and resolve the problem with calling. You will be updated.
Dec 6, 10:07 EST
Update - The symptoms appear to happen randomly where a call will be silent when dialing out. We suggest if this happens to try the call again. We are continuing to investigate.
Dec 6, 09:56 EST
Update - We presently have our switch vendor investigating the problems with calls completing as it appears to be isolated to our infrastructure and not a carrier related issue.
Dec 6, 09:41 EST
Update - Another service has been restarted. We ask customers to monitor the results since 9:35am and report to us of any trouble.
Dec 6, 09:36 EST
Update - We are currently restarting a service that will drop all calls. We apologize for any inconvenience while we continue to investigate.
Dec 6, 09:31 EST
Investigating - We are presently investigating reports of some calls not connecting.
Dec 6, 09:25 EST
Dec 5, 2016
Resolved - This incident has been resolved.
Dec 5, 22:35 EST
Investigating - Calling has been restored.
Dec 5, 14:51 EST
Monitoring - Calling has been restored.
Dec 5, 14:51 EST
Investigating - We have reports of problems connecting some calls or connecting slowly. We are investigating.
Dec 5, 14:48 EST
Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016
Resolved - This incident has been resolved.
Nov 30, 14:10 EST
Monitoring - Services have resumed normal performance.
Nov 30, 13:55 EST
Update - Services are stabilizing.
Nov 30, 13:54 EST
Investigating - We are currently experiencing significant latency on our voip infrastructure. We are investigating now.
Nov 30, 13:49 EST
Update - Please be advised that International calling has been restored. Although we are continuing to monitor the problem.
Nov 29, 10:47 EST
Update - We have made the decision to block all international traffic until tomorrow when we can assess with our carriers and security advisors to confirm the threat has been alleviated. We apologize for this inconvenience.
Nov 28, 21:30 EST
Update - Todays incident was a big event for us here at MeloTel. Immediately upon the identification of the DDOS attack against us, we were forced to suspend services for our users while we worked on blocking the threat.

The unfortunate temporary issue is the fact that all International calling is temporarily blocked while we confirm the threat has been alleviated.

This ticket will be updated.
Nov 28, 21:10 EST
Monitoring - Services including incoming and outgoing calling have been restored.

Presently we have all International calling disabled while we investigate.
Nov 28, 20:52 EST
Update - We currently have all hands on deck and will be doing our best to keep you informed when there is fruitful progress.
Nov 28, 19:51 EST
Investigating - Due to an attempted DDOS attack on MeloTel network we have halted all calling on the infrastructure. We will update shortly.
Nov 28, 19:46 EST
Nov 28, 2016
Resolved - We are happy to report the problem with Level3 has been resolved. An RFO will follow once we have more answers.
Nov 28, 11:10 EST
Investigating - We are creating this public ticket to advise you that there appears to be network issues with VoipInnovations, Level 3 and Earthlink affecting internet routing at this time. Details are few, but some customers may experience issues reaching our IP addresses depending on the path you are taking. We will provide additional details as they become available. Callers may be hearing a busy signal or the number is not in service. We are working with our vendors to identify and correct the issue expediently.
Nov 28, 09:30 EST
Resolved - We are happy to report the cause of the high load has been identified and resolved.
Nov 28, 01:22 EST
Investigating - This morning at approximately 12:36 PM we receive some alarms informing us of high CPU usage on our infrastructure. This has caused some delays in accessing the server as well as calls to be a little bit slower than normal. We have a master ticket in with ours which vendor to investigate the problem as quickly as possible and will update this ticket as soon as more information becomes available.
Nov 28, 00:57 EST
Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.