Provisioning & Cloud Softphone SMS Service Trouble

Incident Report for MeloTel Network Operations (NOC)

Resolved

SMS service and provisioning have been restored.
Posted Nov 19, 2022 - 14:20 EST

Update

We are continuing our investigation into the issue with our provisioning infrastructure. This issue is known to impact device provisioning platform and SMS services on the Cloud Softphone.
Posted Nov 19, 2022 - 13:15 EST

Investigating

We are currently investigating an interruption in our provisioning services. This has also impacted our SMS services embedded in Cloud Softphone. We will provide updates as soon as possible.
Posted Nov 19, 2022 - 12:51 EST
This incident affected: VoIP Services (MeloText SMS/MMS Services).