Fax Tone Not Being Heared on Incoming Faxes

Incident Report for MeloTel Network Operations (NOC)

Resolved

This incident has been resolved.
Posted Sep 17, 2019 - 05:49 EDT

Update

The problem with faxing has been identified and will be permanently resolved with an update released tonight when we can temporarily stop calling services as not to impact phone users. We are very sorry for the inconvenienced caused during this event.
Posted Sep 16, 2019 - 16:47 EDT

Identified

We have identified a problem some customers faxes lines playing silence when expecting a fax tone.

We will update customers when a solution has been implemented.
Posted Sep 16, 2019 - 15:14 EDT
This incident affected: VoIP Services (Faxing Services).