I would like to address the recent issues experienced with MeloTel DaFeeder platform.
Growing pains would be a simplified explanation of the challenges we are facing with the DaFeeder.
This wonderful platform has served customers since 2010 and we have continued to grow steadily in users and feature implementation.
Over the past 1 year we have undergone some of the most significant feature enhancements, integrations and customization we have ever implemented.
Many of our enhancements have performed significant time saving and tracking improvements for our customers.
As MeloTel popularity has grown, with it has come a growing user base for DaFeeder, resulting in hundreds more users in a short period of time (6 months).
The growth has become exponential and we have been working around the clock to make improvements and infrastructure enhancements to support the growing demand.
We have faced challenges with large imports, large exports, feeding speed and our engine stalling due to overloading.
Please know that the challenges with DaFeeder is not taken lightly. Our customers interruption of service is not something acceptable to us.
Over the years, MeloTel has faced growing pains with many of our platforms and we have always persevered and become stronger and more stable because of it. DaFeeder is no different.
Over the next few days we are continuing to work on finalizing our lead feeding performance enhancements. During this time, it is possible we may ask users to refresh their browsers to accept maintenance updates. Further down the road, we will be coming some of our larger customers to dedicated environments as well.
We sincerely appreciate your patience and understanding during this growth spurt. We stand committed to making DaFeeder fast, reliable and no compromises on functionality as soon as possible.
Thank-you for choosing MeloTel.
John M. Meloche