We are writing to inform you that our calling services encountered an outage at 10:25:05 EST 2023. However, I am glad to share that we swiftly resolved the issue by restarting the service, resulting in a successful recovery. As a result, we will be closing this ticket. Thank you for your understanding.
Posted Jul 31, 2023 - 12:54 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2023 - 10:33 EDT
Update
Calls are now completing. We are still investigating.
Posted Jul 31, 2023 - 10:27 EDT
Investigating
We are investigating an issue with silence while placing an outgoing calls.
Posted Jul 31, 2023 - 10:25 EDT
This incident affected: VoIP Services (Outgoing Calls).